Taming the Tide: Employee retention
as HRM Practice of Generation Y Employeesin Asian
Context
Suman Dhar*
Assistant
Professor, United International University, Dhaka. Bangladesh
*Corresponding
Author E-mail: sumandhar.edu@gmail.com
ABSTRACT:
This article seeks a newer outlook to prevalent Human
Resource Management practices for the Generation Y employees in Asian
perspective. Psyche of Generation Y employees are embodied with set of values,
both in the arena of personal and professional, totally different from that of
baby boomers. So the present human resource practices suffer from both culture
lag and ethnocentrism while engaging with generation Y employees. Such
operational limitation can be very fatal for any organization because it may
aggravated into cognitive dissonance. The booming economy of Asia is posing
another challenge to all the organizations in that region due to its’ amorphous
nature. The As a result, this paper would outline the human resource practices
that are aligned with the cultural psyche of generation Y employees in an Asian
perspective.
KEY WORDS: Employee retention; Generation Y Employee; HRM
Practices; Asian context
1. Reflection of HRM practices, Employee Retention in Asian
Perspective: A Prologue
Researches has revealed that very few
companies interconnect with cohesive understanding of the potentiality of their
business to deliver unremitting value-creation through their employees[1].I n other words, human resource management
practices (such as retention strategies) are not in rigorous or
consistent application within operational framework of organizations as other
management practices (such as those supply chain management or total quality
management)[2].
That is why CIPD/Halogen
(2014) report suggests that it is of dire necessity for organizations to
think very carefully about creative retention strategies in order to retain
their employees. Organizations has to be crafty to architect their existing
retention strategies aligning with their business goals because sustainable
growth would be unachievable if employee perceptions are dominated by fears of
redundancies and intentions to leave remaining high in relation to the improved
job market[3]. Another research has shown that the retention of employees is a
widespread problem across Asia[4].Though over the last
few decades national
governments are beginning to recognize the colossal value of human capital as
resources in all areas of their economy[5] [6]. Still a very few number of researches has
been conducted in the context of Asia Pacific region concerning management of
employees while the area is highly diverse with huge potential of economic
progress[7]. The flaws in traditional
Western management practices are well articulated by the academics and
practitioners in the Asia-Pacific arena [8].
That is the reason this paper would try to critically analyse the retention
strategies as HRM practices of Generation Y employees in organisational
contexts of Asia. By outlining such points, thispaper would be enabled to
design systematic thinking in human resourcing and implementing those in
farther implementation.
2. Generation Y Employees: Reality Check:
Generation Y or Millennials
(also known as GenMe, Nexters)
is a term applied for individuals born after 1980s. The pragmatic understanding
of the issue call for a solid understanding of the characteristics of the gen y
employees. Scott Richardson (2010) mentioned
some of the characteristics of Gen Y employees that are mentioned below [9]:
A. First of all, they are self-reliant and
independent. That means they want guidance but after that they want to be left
alone to carry out the task.
B. They are techno-savvy, which means they
were brought up with computers and gadgets and also they know how to utilize
them in a working fashion.
C. They are by nature entrepreneurial, that
means they want to build thins and operational processes by their own.
D. Gen Y seek for more and more
responsibility, whether they are introvert or extrovert, or ambient.
E. They hate micromanagement. That means they
do not want to be taught every time while they are not very aware of time
management for their own.
F. Gen Y want everything fast, even if it is a
case of experience. During this course of seeking newer opportunities and
chances to show their tenacity, they also seek flexibility.
G. Gen Y adopted a ‘free agency attitude’.
That means they have a very different idea of positional, situational or
short-term employment than that of permanent or long-term employment. This is a
huge paradigm shift from generation x to generation y.
These all suffice that the traditional HRM,
though much deviated from scientific management, cannot enhance motivation,
performance or engagement within organizational frame. The Generation Y members
have experienced huge historical events in their formative years. These have
fashioned their beliefs and values and in turn their attitudes. These key
events may include the innovation of computers, the expansion of Internet, the
advent of smart phones, the rise of all sorts of social media (like Facebook) omnipresence of television, financial crises
aggravated by corporate and political scandals, man-made and natural disasters,
the economic recession and like [10]. P. MatthijsBal (2015) explained that these points are
further supported by the fact that cultural differences and generational
differences are inherently active in the embodiment of professional
performances[11]. And the problems regarding the stereotyping of generational
differences are also in burgeon in Asian organizations [12]. So the necessity
of outlining pragmatic, detail and result-oriented HRM policies to retain
Generation Y employees in Asian organizations is the challenging call for HR
intelligentsia[13].
3. Definitional Outlook of Employee Retention:
Researchers defined employee retention as
“encouraging employees to remain in the organization for a long period of time
can be termed as employee retention”[14]. Some also termed it as “keeping right
people on right jobs for every organization”[15].
This paper would consider the amalgamation both of this view to meet te purpose
of the study. Whereas some describe retention as "an almost
untouched research topic" [16], some
researchers have opined it to be far less focused than turnover in the
mainstream management literature[17].This argument is
further articulated by researches suggesting that organization can be
negatively affected, from the micro-operational to the macro-strategic level,
if employees are not retained systematically [18]. Many studies suggest that organizations with greater
personnel stability perform better than those with less stability [19].
Moreover there is a risk of loss of contents from organizational knowledge bank
due to higher levels of employee turnover [20].
Reitz and Anderson (2011) viewed that
“reasons why a person stays at a job are not the reverse of the reasons why
that same person might leave”[21]. That
means only focusing on turnover research may lead to lack of insight to develop
a sound retention management policy for employees. On the other hand, just to
worsen the current situation, researches are showing a global trend of skill
shortages in many organizations [22] [23]. Study
conducted by Korsakienė, et al. (2015) revealed significant factors
influencing employee retention, some of which are: competitive financial
rewards, self-realization possibilities, career advancement opportunities [24].
Recent
views of researchers also state the importance of retaining employees,
particularly professional workers, is vitally important[25].
4. Demystifying Retention Policies for Generation Y
Employees: Plausible HRM Practices:
As the Generation Y started to enter Asian
organizations, they were facing new challenges and that is why innovative
solutions to retain this group of employees has become extremely necessary
[26]. So this article addresses three broad areas where HRM practices can play
a very strategic and proactive role.
First of all, some identifies overview of
the significant factors for retaining of Generation Y employees in the
perspective Asian context in a strict operational manner. The factors they
focused on are: mentoring, career
development, job satisfaction, and inclusive style of management, work
environment and nature of working style [27]. The researchers pointed out that
the mentioned characteristics of an Asian organization pose the proper
conditions where Generation Y employees feel comfortable to perform with
prolonged period of engagement. Secondly, some researchers identify perceived
organizational support (POS) as a vitally important characteristics of present
organizations where Generation Y employees are retained in a very high
frequency[28]. That means if the Generation Y employees perceive that the
overall culture as well as HRM practices of their respective organizations are
supportive to their care and protection, their job satisfaction level is
heightened to a very effective level. As a result of such condition, the
retention rate of Generation Y employees become enhanced significantly.
Thirdly, a very result-oriented framework for talent management can be a very
strong catalyst for higher retention rate of Generation Y employees. According
to Schuler (2015), such framework entails of five areas of choices of talent
management strategy in which choices need to be made: considerations,
challenges, context, contingencies and consequences [29].According to Schiemann (2014), this framework is helpful for “coordinating
the entire talent lifecycle” (p.285). The talent lifecycle consists of all the
“stages of interaction between an organization and its human capital” (p.282).
Other researchers also found a very positive correlation between the
organization stalent management practices and higher
retention rate of Generation Y employees [30].
CONCLUSION:
In the wake of 21st century,
world is facing newer economic and financial challenges. Expert predictions are
sometimes proving wrong in a global scale in the test of time. Asian market is
embracing newer policies to meet the challenges of its booming stage. It is a
time of pleasure mixed with inherent tension of rapid changes. So it is the
demand of the present turbulence to adopt dynamic strategies in terms of HRM
practices in every aspect of organizational growth [31]. That is why this paper
put an effort to identify some broad issues to address the retention issue for
generation Y employees. It is necessary for covering both short-term and
long-term relevance HRM practices in the dynamic growth of business and
organizational growth [32].
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Received on 04.04.2016 Modified on 22.08.2016
Accepted on 15.09.2016 © A&V Publication all right reserved
Asian J.
Management. 2016; 7(4): 159-163.
DOI: 10.5958/2321-5763.2016.00039.1